Refund policy
Returns & Refunds Policy
At Glacía, we take great care in creating and packaging our products. If something isn’t right, we’re here to help.
Returns
Due to the nature of skincare and hygiene standards, we are unable to accept returns on opened or used products.
If your product arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will assess the situation and arrange a replacement or refund where appropriate.
Unopened and unused products may be eligible for return at our discretion. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once your return or claim is approved, refunds will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Non-Refundable Items
- Opened or used products
- Products damaged due to incorrect storage or use
Allergies & Sensitivities
Our products are made with natural ingredients. As skin types vary, we recommend patch testing prior to full use. We are unable to offer refunds for individual reactions or sensitivities.
How to Contact Us?
If you have any questions about returns or refunds, please contact us at:
We aim to respond within 1–2 business days.
Final Note
We value trust, transparency, and care — if something doesn’t feel right with your order, please reach out and we’ll always do our best to make it right.