Terms of service

Glacía

Last Updated: June 2026

Welcome to Glacía. These Terms of Service ("Terms") govern your use of the Glacía website and the purchase of products from Glacía. By accessing our website or placing an order, you agree to these Terms.

1. About Us

Glacía ("we," "our," or "us") is a New Zealand-based skincare and wellness brand offering skincare products through our online store and stockists.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • You are legally capable of entering into a binding agreement.
  • All information you provide is accurate and complete.

3. Products & Product Information

We strive to ensure all product descriptions, images, pricing, and information are accurate.

However:

  • Product colours and packaging may appear differently depending on your device.
  • We reserve the right to update product descriptions, ingredients, packaging, and pricing without notice.
  • Availability of products is subject to stock levels.

Glacía products are intended for cosmetic and skincare use only.

4. Health & Safety Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers should:

  • Read all instructions before use.
  • Perform a patch test before first use.
  • Discontinue use if irritation occurs.
  • Consult a healthcare professional if pregnant, nursing, or under medical care.

Individual results may vary.

5. Orders

Once an order is placed, you will receive an order confirmation email.

We reserve the right to:

  • Refuse or cancel orders.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorised activity.

If your order is cancelled after payment has been processed, a full refund will be issued.

6. Pricing & Payments

All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

Prices may change without notice.

Payment must be received before an order is processed and shipped.

Accepted payment methods are displayed during checkout.

7. Shipping

We aim to dispatch orders promptly; however, shipping timeframes are estimates only.

Glacía is not responsible for delays caused by:

  • Couriers
  • Customs processing
  • Weather events
  • Public holidays
  • Circumstances beyond our control

Risk of loss transfers to the customer once the order has been delivered to the shipping address provided.

8. Returns & Refunds

Please refer to our Refund Policy for full details.

Due to hygiene and safety considerations, opened or used skincare products may not be eligible for return unless required under applicable consumer laws.

Nothing in these Terms excludes your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

9. Promotions & Discount Codes

Promotional offers may be withdrawn at any time.

Unless otherwise stated:

  • Only one discount code may be used per order.
  • Discount codes cannot be exchanged for cash.
  • Promotions cannot be applied retrospectively to completed orders.

10. Intellectual Property

All content on the Glacía website, including but not limited to:

  • Logos
  • Branding
  • Product names
  • Images
  • Photography
  • Graphics
  • Videos
  • Written content

is owned by Glacía and protected by intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit any content without written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Distribute malicious software or harmful code.
  • Interfere with the operation of the website.

We reserve the right to restrict access to users who breach these Terms.

12. Limitation of Liability

To the maximum extent permitted by law, Glacía shall not be liable for:

  • Indirect or consequential losses.
  • Loss of profits, revenue, or opportunities.
  • Damages arising from misuse of products.
  • Delays or interruptions to website availability.

Our total liability relating to any order shall not exceed the purchase price paid for the product.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

14. Third-Party Services

Our website may contain links to third-party websites or services.

Glacía is not responsible for the content, security, or privacy practices of third-party websites.

15. Changes to These Terms

We may update these Terms from time to time.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

17. Contact Us

For questions regarding these Terms, please contact:

Glacía
Email: hello@glacia.co.nz
Website: glacia.co.nz

By accessing our website or purchasing from Glacía, you acknowledge that you have read, understood, and agreed to these Terms of Service.